The civic body has decided to install online feedback devices in all public and community toilets of the city, including those maintained by Sulabh International, to monitor sanitation standards of the facility.
The Bhubaneswar Municipal Corporation had initiated the process in February when it installed 10 such feedback devices in 10 public toilets managed by it. Later, another 45 toilets got the devices to record people’s feedback.
The Union urban development ministry recently asked the municipal corporation to fix the feedback devices in every public toilet of the city, irrespective of whether it is being maintained by the civic body or not.
“We have decided to expand the project after receiving the direction from the ministry. We will install the devices in each and every public and community toilets in the next three months. This will help us give better civic service to the citizens,” said mayor Ananta Narayan Jena.
Deputy municipal commissioner Srimanta Mishra said they had already tagged all the public and community toilets maintained by them with a unique code to record and monitor their service levels.
“We will now tag every toilet in the city in the same manner to record the users’ feedback,” said Mishra.
The feedback-recording devices will have three buttons – red, yellow and green. If the users find that a toilet is in bad condition, they can press the red button. Similarly, people are requested to press the green button if they are happy with the cleanliness of any toilet. Yellow button can be pressed for toilets whose maintenance is neither too bad nor too good.
At present, the civic body maintains 40 community toilets and 32 public toilets across the city, while another 27 public and 26 community toilets are under construction. Besides, the corporation is executing another project, along with the Sulabh International, in which they plan to build 150 hybrid toilets within three years.
Courtesy: Telegraph India