City Governance

70% of Users Uninstalled My City My Pride: BMC

Around 70% of smartphone users uninstalled My City My Pride app

Around 70% of smartphone users uninstalled My City My Pride app as most of their grievances had not been addressed.

Various mobile applications launched by the municipal corporation and police to stay connected with the public are slowly losing their popularity because of poor monitoring and grievance redress mechanisms.

Around 70 per cent of smartphone users, who had installed the My City My Pride, the mobile application launched by the BMC in March last year, uninstalled it as most of their grievances had not been addressed.

Sources in the civic body said the My City My Pride app had been lying idle for the past six months due to lack of proper monitoring.

The application is good, but the authorities are not prompt in taking action. Problems are either addressed very late or never solved at all.Tushar Mohapatra, a user

Sources in the corporation said that around 1,600 users had uninstalled the app in the past three months because of the lackadaisical attitude of the civic body towards grievance redress.

According to a BMC official, the civic body has become complacent after Bhubaneswar was declared a smart city by the Union government. The app has been designed to provide a platform to residents to interact with the civic body and lodge their complaints. But in a number of cases, the corporation has failed to resolve the issues.

It was a unique step by the civic body to remain connected with the residents. I had complained about non-functioning of street lights a month ago, but the authorities failed to solve the problems. If the civic body doesn’t bother to do its job, it doesn’t make any sense to keep the app. It just consumes phone memory.Anirudha Sahu

Ananta Narayan Jena, Mayor, BMC, said he would hold a review meeting in this regard and try to find out the reason why so many people are uninstalling the app.

Moreover, lack of proper monitoring has also affected the popularity of two android-based apps – BBSR-CTC Police and Mo Saathi – launched by the police last year. While Mo Saathi was launched with the aim of providing immediate police assistance to women in distress, the other app was launched to provide emergency police assistance to the citizens.

Most of the Mo Saathi users have been complaining about not getting the registration key after downloading the app. Here a subscriber needs to download the application from Google Playstore. A new user has to register with the police by downloading a form. She also needs to submit her details such as name, mobile number, email ID, present address and the names of a minimum of three relatives. Once the user registers, she would get an SMS on her mobile number with a registration key.

I had downloaded the app in February and registered myself, but I am yet to get the registration key.Arunima Das, a college student

Users of the BBSR-CTC police have been demanding real-time traffic information on the app, which would be beneficial for them. “Though the app has been giving the details of rallies and protests in advance, it does not provide any information about road blockades caused due to mishaps,” said Mancheswar resident Rajiv Swain.

A senior police official assured that they would take up the matter with the service provider.

Courtesy: The Telegraph

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